AI agents that work for your store
Automate customer support, order handling, data analysis and admin work. Each agent uses the functions, knowledge and files you give it access to.
Advisor
Conversation · online
Prepare a summary of last week's orders and email it to me.
User
Agent
Functions
Tools for data and actions
Knowledge
Your store's rules and processes
Files
Documents and price lists
Automation
Scheduled tasks
An agent that can actually use tools
A typical AI chat mostly just deals in text.
Fynode Agents can be given access to functions, knowledge and files to fetch real information or carry out a specific task. Users don't need to know which function to pick — they simply describe the result they want, and the agent works out the right approach.
Generic AI chat
Text only
Where is my order 20456?
User
Agent
Fynode agent
Text + functions & knowledge
Where is my order 20456?
User
Agent
What an agent is made of
AI model – understands
You write in plain language. The agent understands the request and decides how to proceed.
Knowledge – knows
The agent can have its own knowledge base with your store's rules and procedures.
Files – draws on
It works with documents you make available, or that you attach directly in the conversation.
Functions – can do
It uses the functions you've assigned to fetch live data and perform supported actions.
How agents work in the real world
Product question
Mailer
Conversation
I'm looking for a rain jacket, do you have anything in size L?
User
Agent
Approved by employee · SentOrder status
Mailer
Conversation
Hi, where's my order 20456? My email is jan@example.com.
User
Agent
Approved by employee · SentReport generation
Advisor
Conversation
Export last month's orders and prepare them in Excel for me.
User
Agent
Automated task
Advisor
Automated task
Every morning, prepare a report of yesterday's customer emails and send it to me by email.
Automated task
Agent
Give your agent the right tools
Order information
The agent can look up the order and shipment status for a customer after verifying the order number and email.
"Where is my order number 20456?"
Product information
The agent can provide customers with product information from the shop – name, description, URL, stock availability, price and other details.
"Do you have this jacket in stock in size L?"
Order data & statistics
The agent loads order data and statistics for the selected period – used for reporting overviews and analytical data.
"What were last month's orders like?"
Product data & statistics
The agent loads product data and statistics in the shop – used for reporting overviews and analytical data about products.
"Which products sold best?"
Conversation search
The agent can search its past conversations and find a relevant answer if a similar question has already been solved before.
"Have we handled a similar complaint before?"
Web search
The agent can load website URLs and search for information via Google.
"Find this model's specs from the manufacturer."
Give your agent knowledge of your business
Your store's knowledge
You can store things like:
- internal procedures
- customer support rules
- shipping and payment information
- return & complaint procedures
- business policies
- guides and FAQs
Maximum file size is 10 MB.
If allowed, you can simply ask the agent during a conversation to remember an important piece of information for future tasks.
Mailer
Saving knowledge
Remember that for damaged-item complaints, we always ask for photos first.
User
Agent
The agent can combine knowledge and files with live data from functions in a single task.
Mailer
Combining knowledge and data
Can I return this product, and how do I go about it?
User
Agent
Approved by employee · SentYour agent can work even when you don't ask it to
- 8:00 AM
Scheduled time
You set the days of the week and hours when creating the task.
Agent receives the task
The task text it processes on every run.
Fetches data via functions
It only uses the functions it's allowed to.
AI analysis and output
It prepares a summary, report, or document.
Result delivered
Available in the conversation, or sent by email.
Advisor
Daily report · 8:00 AM
Analyze yesterday's customer communication and prepare a summary.
Automated task
Agent
Pick the right agent for the job
Mailer
An agent connected to a mailbox (IMAP/SMTP) – drafts replies to customer emails.
LiveAgent
An agent connected to LiveAgent – works with customer support tickets.
Advisor
An agent for internal work – analyses, reports and everyday tasks assigned by users.
Reviewer
A reviewer of other agents – checks their replies and asks the agent to fix any mistakes.
Chatbot
Agent accessible from the chat window on the public e-shop website. Will answer customer questions directly on the site.
Operator
Agent that will change order statuses, issue invoices, dispatch shipments and perform operational tasks.
You decide what the agent can do
Assigned functions
Each agent gets only the functions you assign it to use.
Knowledge
You manage and approve everything in the knowledge base.
Selected files
You give the agent access only to selected files or folders.
Conversation history
You can open the request, functions used, and output at any time.
Agents are built with GDPR in mind
System functions that return order and product data are deliberately stripped of personal customer data – no names, addresses, emails or phone numbers. The agent only receives the data it strictly needs.
Membership and credit
Automat membership
A subscription that unlocks access to AI agents and their functions.
More about Automat membershipAI credit
Messages are billed via AI credit based on actual usage – no fixed package, you pay only for what the agent actually processes.
Free trial
Try it free for 7 days, and get $2.00 of AI credit on sign-up to test your agents.
Build your own AI agent
Connect knowledge, data and functions and let the agent work by your rules.