The tools your agent can use
You decide which functions each agent can use. Users don't need to know which one to pick — they describe the result they want, and the agent chooses the right approach from what's available.
- Order and product data
- Agent knowledge & memory
- Excel, PDF or HTML reports
- Custom APIs for other systems
Advisor
Conversation
Prepare a sales overview for last month, with charts.
User
Agent
From request to result
All available functions
Data & information
The agent fetches up-to-date information from your store or the web.
Order information
The agent can look up the order and shipment status for a customer after verifying the order number and email.
"Where is my order number 20456?"
Product information
The agent can provide customers with product information from the shop – name, description, URL, stock availability, price and other details.
"Do you have this jacket in stock in size L?"
Order data & statistics
The agent loads order data and statistics for the selected period – used for reporting overviews and analytical data.
"What were last month's orders like?"
Product data & statistics
The agent loads product data and statistics in the shop – used for reporting overviews and analytical data about products.
"Which products sold best?"
Conversation search
The agent can search its past conversations and find a relevant answer if a similar question has already been solved before.
"Have we handled a similar complaint before?"
Web search
The agent can load website URLs and search for information via Google.
"Find this model's specs from the manufacturer."
Knowledge & memory
The agent works with its own knowledge base.
Knowledge base
The agent can save information into its knowledge base to remember for the future, as instructed by the agent's creator.
"Remember that we require photos for complaints."
Outputs & documents
The agent prepares the result as a document.
Generate Excel
The agent can generate its output into an Excel file (XLSX).
"Give me the orders in Excel."
Generate PDF
The agent can generate its output into a PDF document.
"Turn this into a PDF report."
Generate HTML
The agent can generate its output into an HTML document, including charts and other visual elements.
"Prepare an overview with charts."
Communication
The agent asks follow-up questions or sends the result by email.
Question
The agent asks the agent's creator for additional information when unsure.
"What period should I prepare the report for?"
Question via email
The agent sends its question to the given email and requests a reply.
The agent emails a colleague to ask for a missing detail.
Send email
The agent can send a message or report to the given email, optionally with CC.
"Email me the report."
Custom integration
The agent calls your API or an external service.
API
Connects the agent to an external API – calls the chosen endpoint and returns data.
The agent requests stock levels from your internal system.
A universal function for your systems
API-type function
Extending what the agent can do
Example systems you can connect:
An agent that knows your business
Knowledge base
- internal procedures
- customer support rules
- shipping and payment information
- return & complaint procedures
- business policies
- guides and FAQs
If allowed, the agent can remember new information at your request for use in future tasks.
Files and folders
Upload files to your library, organize them into folders, and give the agent access only to what it needs. Files can also be attached directly in a conversation.
Maximum file size is 10 MB.
Try an agent with your own functions
Assign the agent functions, knowledge and files, and let it get to work on your tasks.